Refund policy

Every item in our shop is custom made with exceptional care and attention. We create each piece one at a time—just for you—so you always receive something truly special. Because of this personalized process, we accept returns only for items that arrive damaged or defective. If anything isn’t perfect, we’ll take care of it right away.

Your experience matters just as much as the products we create. We’re committed to providing a seamless, worry‑free shopping experience from the moment you browse to the moment your order arrives. 

To start a return, you can contact us at info@sassycaninecollection.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@sassycaninecollection.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sassycaninecollection.com.